For Sign in Support, please send an email to firstname.lastname@example.org
For Technical Support, please send an email to email@example.com
What is my login info?
You will need to first login to the conference site by going to the Enter Virtual Conference page and using the email entered at registration. You then will need to click "create a password". An email will be sent to create your password. Come back to the site and enter the email address and password. The system will only recogmize the email address of registered mothers and teens.
Create Password Please click here to reset your password. An email will be sent to you- if it does not come through right away, please check your junk folders. To not have a delay in joining the conference, please set your password as soon as possible.
How do I access the sessions?
You should have received a confirmation email with detailed instructions that confirms the email address that you need to use to register. After creating your password on the Enter Virtual Conference page, you will then have access to the virtual sessions.
From there, select the session you would like to view by clicking the View Session button towards the right.
Will I receive 1 in 4 credit or the conference?
Please be advised that the Region will be collecting 1-in-4 Verification Data during TLC's Workshops on Saturday, August 1st. In order to receive 1-in-4 credit, you will need to be logged on during your selected workshop. Do not share a screen or attempt to use an email other than the one you used to register for the virtual conference. You must follow the instructions to sign in and click View Session to register your attendance. If you have questions about 1-in-4 credit, please email Regional Secretary Nyya Parson-Hudson at firstname.lastname@example.org.
I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?
If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off.
The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser.
If you continue to have technical issues send an email to email@example.com.
The slides are not loading; I can’t see the slides, other technical issues.
Please ensure you meet hardware, software and bandwidth requirements well in advance Step 1: Browser Tests
Please take the following browser test: https://zoom.us/test
Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.
Minimum System Requirements:
2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) Minimum Browser Requirements:
Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/
Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14 or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11 IP Addresses and Ports to Allow for HTML5: 18.104.22.168 port 80, 443 (web and audio) 22.214.171.124 port 80, 443 (web and audio) 126.96.36.199 ports 80, 443 (web and audio) 188.8.131.52 ports 80, 443 (web and audio) 184.108.40.206 ports 80, 443 (web and audio)
Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.
For an optimal experience, connect your device with a HDMI cord to your TV. We also suggest not using your smartphone, but a dedicated computer to join.
Need Further Technical Assistance? Please send an email to firstname.lastname@example.org or email@example.com