Below are FAQ's for Registration and Conference Technical Support
How to Login and Technical Support 6/18-6/20/21
For Sign in Support, please send an email to firstname.lastname@example.org
For Technical Support, please send an email to email@example.com
What is my login info?
You will need to first login to the conference site by going to the Enter Virtual Conference page and using the email entered at registration. A teen will need to use their email address, not the mother's. You then will need to click "create a password". An email will be sent to create your password. Come back to the site and enter the email address and password. The system will only recognize the email address of registered mothers and teens.
Create Password Please click here to reset your password. An email will be sent to you- if it does not come through right away, please check your junk folders. To not have a delay in joining the conference, please set your password as soon as possible.
How do I access the sessions?
You should have received a confirmation email with detailed instructions that confirms the email address that you need to use to register. After creating your password on the Enter Virtual Conference page, you will then have access to the virtual sessions.
From there, select the session you would like to view by clicking the View Session button towards the right.
I want to watch from my phone and my computer. Can I log in with more than one device?
You can only be logged in to this page from a single device. Using the login over multiple devices will cause you to be bumped off and have to log back in from one device.
The page is not loading or it is buffering. What is the issue?
If you are having any issues viewing the page or streaming, try using Google Chrome as your browser and check your internet connectivity. Bandwidth strength can vary, and if multiple people are using wi-fi from a single location, streaming/bandwidth quality will be diminished. If possible, plug your computer directly into your modem using an Ethernet cable for the strongest signal and most stable internet connection.
Will I receive 1 in 4 credit for the conference?
I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?
If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off.
The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser.
If you continue to have technical issues send an email to firstname.lastname@example.org.
The slides are not loading; I can’t see the slides, other technical issues.
Please ensure you meet hardware, software and bandwidth requirements well in advance Step 1: Browser Tests
Please take the following browser test: https://zoom.us/test
Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.
Minimum System Requirements:
2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) Minimum Browser Requirements:
Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/
Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14 or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11 IP Addresses and Ports to Allow for HTML5: 126.96.36.199 port 80, 443 (web and audio) 188.8.131.52 port 80, 443 (web and audio) 184.108.40.206 ports 80, 443 (web and audio) 220.127.116.11 ports 80, 443 (web and audio) 18.104.22.168 ports 80, 443 (web and audio)
Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.
For an optimal experience, connect your device with a HDMI cord to your TV. We also suggest not using your smartphone, but a dedicated computer to join.
Need Further Technical Assistance? Please send an email to email@example.com or firstname.lastname@example.org
Registration and Event Questions
What is included with the price of registration?
Registration costs $150 for Mothers, Chaperones and Teens (7th-11th grade), $200 for seniors, and $585 for the Lead Teen Advisor (LTA) and includes the general sessions, workshops, and t-shirt.
How many workshops can I attend?
Two rounds of workshops will be offered during which you may select one of your choosing. If after registering you change your mind, you may come back to the site, click Register, and select "Modify Your Registration" or send an email to email@example.com with your name and the workshop you would like to change to. All modifications must be made no later than March 31st at 11:59 PM EST (10:59 PM CST).
Can I pay by chapter check?
Payment is by credit card only. This includes all souvenir ads.
How will I receive 1 in 4 credit?
There are very limited opportunities for non-chaperone mothers to attend TLC. In order to receive 1 in 4 credit, members must attend both the Opening Session and Plenary I. In order to ensure that your attendance is captured by the platform, you must:
1. Sign in to the virtual platform
2. Click the session you registered for -- Your participation will be automatically time-stamped through the platform's technology.
3. Attend the entire session.
Please make sure you have access to a secure internet connection (or hotspot) before you log on for the sessions and workshops. There will be no 1 in 4 credit given if you do not complete steps 1 through 3. It is your responsibility to ensure you have access to reliable internet service.
What is the refund policy?
ALL CANCELLATIONS ARE SUBJECT TO A $75 CANCELLATION FEE. If you are seeking a refund, email the notice of cancellation to Regional Secretary Miree-Coppin (firstname.lastname@example.org) with a copy to Regional Director Watson (email@example.com). The notice of cancellation must be received no later than March 31, 2020 at 11:59PM EST/10:59PM CST. No refunds will be given for cancellations emailed after that date and time. There is a $75 cancellation fee per registrant.
Refunds will be processed no sooner than 45 days after the close of the conference. There will be no refunds approved for any reason 30 days after the conference has closed. If you are experiencing technical issues during the conference, please follow the guidelines for technical support below.
If I cannot attend, can another teen or mother take my place?
If you have registered but are unable to attend, you may substitute another member from your chapter at no additional charge if completed by March 31st at 11:59PM (EST) 10:59PM CST. Please send written notification of your substitution to firstname.lastname@example.org with a copy to Regional Secretary Miree-Coppin (email@example.com) and all parties involved. All monetary transactions must be between the two mothers and will not be facilitated through the registration site or MWR.
When is the last day to register?
Registration is open until March 31st at 11:59PM EST./10:59PM CST. Once registration closes, it will not be opened again.
How will I access the sessions on June 18-20th?
The week of June 14th, an email will be sent to have you sign in and create a password. For a teen registration, it will be sent to the teen email address entered at registration. Starting June 18th, you will be able to view general sessions and your selected workshops. if you have any issues starting June 16th, email firstname.lastname@example.org or 443-303-2804.
When will my teen receive the conference materials?
All conference materials will be shipped to the LTA or designated chapter contact before TLC begins. Chapters will develop their own distribution strategies to ensure everyone receives the materials before the beginning of the conference. Please contact your chapter president or LTA for details on said distribution strategy.