Below are frequently asked questions related to payment, refunds, substitutions, and access to the virtual event.

What is included with the price of Mother registration?

Registration costs $85 for Active Mothers and $85 for Associates and includes general sessions, the Town Hall, a souvenir, workshop attendance for up to three workshops, and Friday workshops. The Friday Night Mother event is a separate fee.

What is included with the price of Teen registration?

Registration for Teens is $50 and includes general sessions and workshop attendance.

How many workshops can Mothers attend?

Three rounds of workshops will be offered during which you may select one of your choosing.  If after registering you change your mind, you may modify your registration or send an email to with your name and the workshop you would like to change to.

How will I receive 1 in 4 credit?

Members must attend the opening session and a minimum of 2 workshops.  In order to track your attendance, you must sign in to the virtual platform and click the session you registered for and attend.

Can I pay by chapter check? 

No, all registrations must be paid by credit card.  If your chapter would normally cover your registration, you will need to present the registration confirmation invoice and seek reimbursement.

What is the Refund Policy?

We understand that circumstances change and you may not be able to attend, however, there are no refunds. . Per the Financial Handbook, do not use the charge-back feature in PayPal; doing so will subject you to additional fees and restrict future credit card use. 

If I cannot attend, can another mother take my place?

Yes, substitutions will be accepted until November 10, 2020 by emailing  All monetary transactions must be between the two mothers. After November 10th, substitutions will not be accepted. 

When is the last day to register?

Registration is open until November 6, 2020 at 11:59pm EST or when it sells out, whichever comes first.

How do I change the workshop selections made during registration?

No later than November 10, 2020, send an email and advise your name, chapater, and the workshop you would like to change to.

How will I access the sessions on December 4-5?

The week before the Workday, an email will be sent to have you sign in and create a password.  On November 20-21, you will be able to view general sessions and your selected workshops.


Can I register for a cluster that I am not a part of?
Yes, but first you must seek permission from the Regional Director to ensure there is space. If you are not able to attend your cluster on the designated date, email Regional Director Melinda Alexis-Hayes at jjeasternrdmelinda@gmailcom and copy so that once permission is granted, your chapter can be added to the chapter list for the event.
Our chapter would like to place an ad in the Cluster Souvenir Journal. How can we do this?
During the registration process, you may select Souvenir Journal and select the ad size. The deadline to receive payment and camera ready art is October 20, 2020. Payment may be by Chapter Check, Corporate Check or Credit Card. Ad placement is first come, first served.  To upload your ad, you must go to
Can my teen compete in the Virtual Oratorical Competition?
Yes, please complete and send in the Oratorical Competition Form by the Cluster specific deadline and note that the teen must be 13 by the date of cluster to participate. You may also register them online during registration.  All participants must be registered. For more details, go to the Oratorical Competition page