Below are FAQ's for Registration and Conference Technical Support

Registration and Event Questions

What is included with the price of registration?
Registration costs $300 for Delegates, Alternates, and Associates, and $250 for Life Members (paid for 10, 15, or 20 Year Life Membership). Registration Pricing includes the general sessions, workshops, special events, and a gift box.

Can I pay by chapter check? 
Payment is by credit card only.  This includes all souvenir ads.  If you are serving as your chapter's delegate or alternate, all or some portion of your registration may be covered by your chapter.  With this in mind, please submit a voucher to your chapter for reimbursement.  

Per the Financial Handbook, do not use the chargeback feature or call your credit card company to dispute the transaction.  Doing so will result in additional fees and limit future credit card use. Contact Regional Treasurer Melissa Desravines (jjeasternrtmelissa@gmail.com) if you have a concern about payment.

How will I receive 1 in 4 credit?
Mothers requiring 1 in 4 credit MUST be registered and attend the entire conference to receive credit.  In order to ensure that your attendance is captured by the platform, you must:

1.  Sign in to the virtual platform

2.  Click the session you registered for -- Your participation will be automatically time-stamped through the platform's technology.

3.  Attend the entire session.

Please make sure you have access to a secure internet connection (or hotspot) before you log on for the sessions and workshops.  There will be no 1 in 4 credit given if you do not complete steps 1 through 3. It is your responsibility to ensure you have access to reliable internet service.

I need to make a change to my registration. How do I modify it?
If you need to make any changes to your registration (typographical errors, incorrect category, etc.), send an email to support@viprllc.com with the changes needed.  All changes must be received by June 11, 2021.

What is the refund policy?
Cancellation fee is $150 for each registration, no  matter the circumstance.  All refund requests must be received by Friday June 11, 2021 - no exceptions!

Send all requests for cancellation to support@viprllc.com.  DO NOT use the chargeback feature in PayPal.  (Please see our Financial Handbook.)

Refunds will not be processed until after July 19, 2021.  All refunds will be issued via check and mailed.

If I cannot attend, can another mother take my place?
You may substitute registration with another member only for the appropriate registration category at no additional charge if completed by Friday, June 11th at 11:59 pm EST.  You must send your written request to support@viprllc.com.  All monetary transactions will be between the two members and will NOT be facilitated through the registration site or by the Eastern Region.

When is the last day to register?
Registration will close on June 4, 2021, or until it sells out - whichever comes first. 

How will I access the sessions on July 14-18th?
The week of July 14th, an email will be sent to have you sign in and create a password.  Starting July 14th, you will be able to view general sessions and your selected workshops.  if you have any issues starting, email support@viprllc.com or 443-303-2804.

When will I receive the conference materials?
All conference materials will be shipped to the registered attendee before MRC begins. 

How to Login and Technical Support 7/14-7/18/21

What is my login info?
You will need to first login to the conference site using the email entered at registration. The system will only recognize the email address of registered attendees and it can only be used by one user at a time.

How do I access the sessions?
You should have received a confirmation email with detailed instructions that confirms the email address that you need to use to register. After creating your password on the Enter Virtual Conference page, you will then have access to the virtual sessions.  

From there, select the session you would like to view by clicking your agenda. 

Will I receive 1 in 4 credit for the conference?
Please be advised that the Region will be collecting 1-in-4 Verification Data during the entire conference. In order to receive 1-in-4 credit, you will need to be logged on during  all sessions.  Do not share a screen or attempt to use an email other than the one you used to register for the virtual conference. You must follow the instructions to sign in and click View Session to register your attendance.  If you have questions about 1-in-4 credit, please email Regional Secretary Ily Houston at jjeasternrsily@gmail.com

I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?
If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off.  

The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser. 

If you continue to have technical issues send an email to support@viprllc.com.

The slides are not loading; I can’t see the slides, other technical issues.
Please ensure you meet hardware, software and bandwidth requirements well in advance Step 1: Browser Tests

Please take the following browser test: https://zoom.us/test

Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.

Minimum System Requirements:

2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) Minimum Browser Requirements:  

Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/  

Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14  or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11 IP Addresses and Ports to Allow for HTML5:   72.32.161.112 port 80, 443 (web and audio) 72.32.200.104 port 80, 443 (web and audio) 72.32.221.65 ports 80, 443 (web and audio) 72.32.221.66 ports 80, 443 (web and audio) 67.203.7.114 ports 80, 443 (web and audio)

Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers  so you can hear the presenters.

For an optimal experience, connect your device with a HDMI cord to your TV.  We also suggest not using your smartphone, but a dedicated computer to join.