Below are frequently asked questions related to payment, refunds, and access to the virtual event.

What is the price of a ticket and what is included?

Winter Wonderland tickets are $100 which gives you 1 unique link to login and view the gala.  This includes Kid Capri, the silent auction, and a virtual photo booth.

Can I pay by check? 

To pay by check, you must work with the Annapolis (MD) member who invited you.  She will then submit your name to give you access to the virtual site.  All payments on this site are credit card only.

What is the Refund Policy?

We understand that circumstances change and you may not be able to attend, however, there are no refunds. .  

When is the last day to purchase tickets?

Tickets may be purchaed until November 28, 2020 at 11:59pm EST.

How will I access the gala on December 12th?

The week before the gala, an email will be sent to the email address you used when you purchased your ticket.  You will need to sign in with the password used to purchase or you can create a new password.  You will be able to login starting at 12:00pm on December 11th to bid on the auction. The gala will start at 8:00pm.

Do I have to use the same email address when I confirm my ticket registration for signing on the night of the gala?

Yes, whatever email address you use to buy your ticket MUST be the same email address you use to log on the night of the gala. 

I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?

If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off. The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser. 

The slides are not loading; I can’t see the slides, other technical issues.                                                                                                               Ensure you meet hardware, software and bandwidth requirements well in advance

Step 1: Browser Tests

Please take the following browser test: https://zoom.us/test

Step 2: Review the following Technical Requirements and be sure your system and networks are up to date.

Minimum System Requirements:

2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) Minimum Browser Requirements:  

Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/  

Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14  or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11 IP Addresses and Ports to Allow for HTML5:   72.32.161.112 port 80, 443 (web and audio) 72.32.200.104 port 80, 443 (web and audio) 72.32.221.65 ports 80, 443 (web and audio) 72.32.221.66 ports 80, 443 (web and audio) 67.203.7.114 ports 80, 443 (web and audio)

Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers  so you can hear the presenters.

Need Further Technical Assistance?                                                                                                                                                                                       Please send an email to support@viprllc.com