How to Login and Technical Support 6/24-6/27/21

What is my login info?
You will need to first login to the conference site by going to the Enter Virtual Conference page and using the email entered at registration.

A teen will need to use their email address, not the mother's. You then will need to click "create a password".  An email will be sent to create your password.  Come back to the site and enter the email address and password.  The system will only recognize the email address of registered mothers and teens.

Create Password  Please click here to reset your password. An email will be sent to you- if it does not come through right away, please check your junk folders.  To not have a delay in joining the conference, please set your password as soon as possible.

How do I access the sessions?
You should have received a confirmation email with detailed instructions that confirms the email address that you need to use to register. After creating your password on the Enter Virtual Conference page, you will then have access to the virtual sessions.  

From there, select the session you would like to view by clicking the View Session button towards the right. 

Can I view the program from multiple devices?
You can only be logged in to this page from a single device. Using the login over multiple devices will cause you to be bumped off and have to log back in from one device. 

I am having issues with the page loading or streaming.  Help!
If you are having any issues viewing the page or streaming, try using Google Chrome as your browser and check your internet connectivity. Bandwidth strength can vary, and if multiple people are using wi-fi from a single location, streaming/bandwidth quality will be diminished.  If possible, plug your computer directly into your modem using an Ethernet cable for the strongest signal and most stable internet connection. 

Will I receive 1 in 4 credit for the conference?
Please be advised that the Region will be collecting 1-in-4 Verification Data during Plenary Sessions.  In order to receive 1-in-4 credit, you will need to be logged on during a minimum of two Plenary Sessions.  Do not share a screen or attempt to use an email other than the one you used to register for the virtual conference. You must follow the instructions to sign in and click View Session to register your attendance.  If you have questions about 1-in-4 credit, please email Regional Secretary Amanda McWilliams.

I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?
If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off.  

The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser. 

If you continue to have technical issues send an email to

The slides are not loading; I can’t see the slides, other technical issues.
Please ensure you meet hardware, software and bandwidth requirements well in advance Step 1: Browser Tests

Please take the following browser test:

Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.

Minimum System Requirements:

2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) Minimum Browser Requirements:  

Browser must support HTML-5. To detect your browser version, run  

Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14  or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11 IP Addresses and Ports to Allow for HTML5: port 80, 443 (web and audio) port 80, 443 (web and audio) ports 80, 443 (web and audio) ports 80, 443 (web and audio) ports 80, 443 (web and audio)

Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers  so you can hear the presenters.

For an optimal experience, connect your device with a HDMI cord to your TV.  We also suggest not using your smartphone, but a dedicated computer to join.

Registration and Event Questions

What is included with the price of registration?
Registration costs $225 for Graduating Seniors and $200 for Non-graduating Teens (6th-11th grade), and $300 for Mothers and includes the general sessions, workshops, meal card, and conference gift.

Can I pay by chapter check? 
The option for chapter check is available to Delegates, Alternates, and Chapter Ads.  All others are by credit card.  If you are regsitering for a category that will accept chapter check but want to add another category that is credit card, complete the check registration, then come back and register the next person by credit card. Check payments must be postmarked to RT Janece Richard no later than May 5, 2021.

How will I receive 1 in 4 credit?
In order to receive 1 in 4 credit, members must attend all Plenary Sessions and have their camera on the entire time to ensure attendance.. In order to ensure that your attendance is captured by the platform, you must:

1.  Sign in to the virtual platform

2.  Click the session you registered for -- Your participation will be automatically time-stamped through the platform's technology.

3.  Attend the entire session.

Please make sure you have access to a secure internet connection (or hotspot) before you log on for the sessions and workshops.  There will be no 1 in 4 credit given if you do not complete steps 1 through 3. It is your responsibility to ensure you have access to reliable internet service.

What is the refund policy?
We understand that circumstances may change, however, there are no refunds.

If I cannot attend, can another teen or mother take my place?
If you have registered but are unable to attend, you may substitute another member from your chapter at no additional charge if completed by May 15th at 11:59PM (PDT)/10:59PM (AKDT).  Please send written notification of your substitution to Amanda McWilliams, Regional Secretary at and  All monetary transactions must be between the two mothers and will not be facilitated through the registration site or the Far West Region. 

When is the last day to register?
Registration is open until April 30th at 11:59PM PDT./10:59PM AKDT.  

How will I access the sessions on June 24-27th?
The week of June 24th, an email will be sent to have you sign in and create a password.  For a teen registration, it will be sent to the teen email address entered at registration. Starting June 24th, you will be able to view general sessions and your selected workshops.  if you have any issues starting June 10th, email or 443-303-2804.

When will my teen receive the conference materials?
All conference materials may be shipped to the Chapter President.  Chapters will develop their own distribution strategies to ensure everyone receives the materials. Please contact your Chapter President for details on said distribution strategy.