How to Login and Technical Support 7/23-7/24/21

What is my login info?
You will need to first login to the conference site by going to the Enter Virtual Conference page and using the email entered at registration.
The system will only recognize the email address of registered mothers.

Create Password  Please click here to reset your password. An email will be sent to you- if it does not come through right away, please check your junk folders.  To not have a delay in joining the conference, please set your password as soon as possible.

How do I access the sessions?
You should have received a confirmation email with detailed instructions that confirms the email address that you need to use to register. After creating your password on the Enter Virtual Conference page, you will then have access to the virtual sessions.  

From there, select the session you would like to view by clicking the View Session button towards the right. 

Will I receive 1 in 4 credit for the conference?
Please be advised that the Region will be collecting 1-in-4 Verification Data. In order to receive 1-in-4 credit, you will need to be logged on during the Opening Session and Plenary One.  Do not share a screen or attempt to use an email other than the one you used to register for the virtual conference. You must follow the instructions to sign in and click View Session to register your attendance.  If you have questions about 1-in-4 credit, please email Regional Secretary Vanessa LaFleur at

I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?
If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off.  

The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser. 

If you continue to have technical issues send an email to

The slides are not loading; I can’t see the slides, other technical issues.
Please ensure you meet hardware, software and bandwidth requirements well in advance Step 1: Browser Tests

Please take the following browser test:

Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.

Minimum System Requirements:

2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) Minimum Browser Requirements:  

Browser must support HTML-5. To detect your browser version, run  

Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14  or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11 IP Addresses and Ports to Allow for HTML5: port 80, 443 (web and audio) port 80, 443 (web and audio) ports 80, 443 (web and audio) ports 80, 443 (web and audio) ports 80, 443 (web and audio)

Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers  so you can hear the presenters.

For an optimal experience, connect your device with a HDMI cord to your TV.  We also suggest not using your smartphone, but a dedicated computer to join.

Registration and Event Questions

What is included with the price of registration?
Registration costs $150 for Delegates and Alternates, $150 for Mother Members, and $125 for Associates and includes the general sessions, workshops, and conference bag.

Can I pay by chapter check? 
The option for chapter check is available to Delegates, Alternates and for the payment of Conference Chapter Ads.  All others are by credit card.  If you are regsitering for a category that will accept chapter check but want to add another category that is credit card, complete the check registration, then come back and register the next person by credit card.  E-Check payments must be received bt RT LaKenya Collins no later than June 14, 2021.

How will I receive 1 in 4 credit?
In order to receive 1 in 4 credit, members must attend a minimum of two of the three Plenary Sessions. In order to ensure that your attendance is captured by the platform, you must:

1.  Sign in to the virtual platform

2.  Click the session you registered for -- Your participation will be automatically time-stamped through the platform's technology.

3.  Attend the entire session.

Please make sure you have access to a secure internet connection (or hotspot) before you log on for the sessions and workshops.  There will be no 1 in 4 credit given if you do not complete steps 1 through 3. It is your responsibility to ensure you have access to reliable internet service.

What is the refund policy?
We understand that circumstances may change, however, there are no refunds or substitutions. 

When is the last day to register?
Registration is open until June 5th at 11:59PM EDT./10:59PM CDT.  Once registration closes, it will not be opened again.

How will I access the sessions on July 23-24?
The week of July 23rd, an email will be sent to have you sign in and create a password.  Starting July 23rd, you will be able to view general sessions and your selected workshops.  if you have any issues starting July 23rd, email or 443-303-2804.

When will I receive the conference materials?
All conference materials may be shipped to the designated chapter contact after the conference.  Chapters will develop their own distribution strategies to ensure everyone receives the materials. Please contact your chapter president for details on said distribution strategy.