Below are frequently asked questions related to payment, refunds, substitutions, and attire
Can I registger for a cluster that I am not a part of?
Yes, but first you must seek permission from the Regional Director to ensure there is space. If you are not able to attend your cluster on the designated date, email Regional Director Melinda Alexis-Hayes at jjeasternrdmelinda@gmailcom and copy support@viprllc.com so that once permission is granted, your chapter can be added to the chapter list for the event.
Can I pay by chapter check?
Payment is by credit card only. If you are a new member and already paid your chapter, you will need to submit a voucher for reimbursement to your chapter treasurer. Any exceptions to this poicy will need to be approved by the Regional Director and Regional Treasurer.
What is the Refund Policy?
Refunds are not permitted. However, we will accept substitutions for "like" registration types (i.e. Mother to Mother, Teen to Teen). All substitution requests must be received by November 1, 2019. Per the Financial Handbook, do not use the charge-back feature in PayPal; doing so will subject you to additional fees and restrict future credit card use.
If I cannot attend, can another mother take my place?
Yes, substitutions will be accepted until November 1, 2019 by sending the Substitution Form to support@viprllc.com. All monetary transactions must be between the two mothers. After November 1st, substitutions will not be accepted.
When is the last day to register?
Registration is open until October 13, 2019 at 11:59pm or until it sells out, whichever comes first. Once registration closes, a waiting list will be started.
What is the attire for Saturday, November 16th?
Business casual attire is appropriate for the day.
How do I change the workshop selections made during registration?
To make any changes to your selections, send a detailed email to support@viprllc.com. You will receive a reply that the change has been made to your registration record. Changes do not include adding another registrant such as a child; this is only for updates to an individual record. Changes will be accepted until November 1, 2019.
How can I reserve a hotel room?
After you complete registration, you will receive a confirmation email that will have the link to the hotel's registration site. Follow the link to reserve per the hotel's conditions. More details are on the Hotel Page.
Our chapter would like to place an ad in the Cluster Souvenir Journal. How can we do this?
During the registration process, you may select Souvenir Journal and select the ad size. The deadline to receive payment and camera ready art is September 24, 2019. Payment may be by Chapter Check, Corporate Check or Credit Card. Ad placement is first come, first served. You may also complete and mail the Souvenir Journal Ad Form to the Regional Treasurer.
Can my teen compete in the Oratorical Competition?
Yes, please complete and send in the Oratorical Competition Form by the Cluster specific deadline and note that the teen must be 13 by the date of cluster to participate.