FAQs and Technical Support

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The week of the Gala, an email will be sent to the email address you used when you purchased your ticket.  You will need to sign in with the password used to purchase or you can create a new password.  You will be able to login starting at 8:00am on December 11th to bid on the auction. The Gala will start at 8:00pm.

Yes, whatever email address you use to buy your ticket MUST be the same email address you use to log on the night of the gala. 

For security purposes. you can only use one unique email address on one device. For best viewing, use your laptop.

If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off. The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser.

Ensure you meet hardware, software and bandwidth requirements well in advance.

Step 1: Browser Tests

Please take the following browser test: https://zoom.us/test

Step 2: Review the following Technical Requirements and be sure your system and networks are up to date.

Minimum System Requirements:

2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) Minimum Browser Requirements:  

Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/  

Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14  or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11 IP Addresses and Ports to Allow for HTML5: port 80, 443 (web and audio) port 80, 443 (web and audio) ports 80, 443 (web and audio) ports 80, 443 (web and audio) ports 80, 443 (web and audio)

Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers  so you can hear the presenters.

First, make sure you are using a HDTV. If you are still using the old CRT, your computer monitor has a higher quality display that is not compatible with your TV.

1. Connect your PC to your TV via a HDMI cable.

The HDMI port on your PC and the HDMI port on the TV are the same and the HDMI cable should have the same connector on both ends. If your TV has more than one HDMI cable, you should make note of the port number you plug it into.

2. Change the input of your TV.

Pick up the TV remote or use the buttons on the TV, and then press the Input button to change the input of the TV to HDMI.

If there is more than one HDMI port on your TV, you need to select the HDMI port that is connect to your PC. While, sometimes, your TV can automatically change the input when it detect a signal.

3. Right-click on the desktop of your computer and then select Display Settings.

4. Click Detect. Then, your computer will begin to look for the TV you have connected to it. Then, you can discover that there are two squares in the window, labeled 1 and 2.

5. Click Identify. This can show a label on each screen so that you can know which number is assigned to your computer monitor and which number has been assigned to your TV. (1 is the main display and 2 is the secondary display)

6. Click Multiple displays to unfold it and then select an option that you want to use.

Duplicate these displays: it will mirror exactly what is on your computer screen on the TV.

Extend these displays: it will make your TV an extended part of your desktop.

Show only on 1: it will turn off the display number 2.

Show only on 2: it will turn off the display number 1.

7. Click Apply to keep the settings.

After these operations, your computer should be connected to your TV successfully.

If you did not receive the login email first check your spam or promotions folder. If you do not see it, go to https://events.viprllc.com/linksannapolisgala2021 then Sign In using the email entered at ticket purchase. You can set or reset your password. Please send an email to support@viprllc.com if further assistance is needed for logging in.  If you are having technical issues, please review the answers above for guidance.