Registration and Event Questions

What is included with the price of registration?
Registration costs $250 for Mothers, Chaperones,Teens (7th-11th grade) and Graduating Seniors, and includes the general sessions, workshops, curated gift boxes, and t-shirt.

How many workshops can I attend?
Two rounds of workshops will be offered during which you may select one of your choosing.  If after registering you change your mind, you may come back to the site, click Register, and select "Modify Your Registration" or send an email to with your name and the workshop you would like to change to.  All modifications must be made no later than April 30th at 11:59 PM EST.

Mother workshops are offered on Friday, June 4th and Saturday, June 5th.  Teen Workshops are offered on Saturday, June 5th.

Can I pay by chapter check? 
Payment is by credit card only.  Conference Journal Ads may be paid by chapter check or credit card.  Chapter checks for Conference Journal Ads are due to RT Melissa Desravines no later than  April 30, 2021. Chapter or Corporate Checks not received by April 30, 2021 will result in the ad not being placed.

How will I receive 1 in 4 credit?
In order to receive 1 in 4 credit, members must attend all Plenary sessions and mother workshops.  In order to ensure that your attendance is captured by the platform, you must:

1.  Sign in to the virtual platform

2.  Click the session you registered for -- Your participation will be automatically time-stamped through the platform's technology.

3.  Attend the entire session.

Please make sure you have access to a secure internet connection (or hotspot) before you log on for the sessions and workshops.  There will be no 1 in 4 credit given if you do not complete steps 1 through 3. It is your responsibility to ensure you have access to reliable internet service.

What is the refund policy?
ALL CANCELLATIONS ARE SUBJECT TO A $200 CANCELLATION FEE.  If you are seeking a refund, email the notice of cancellation to Regional Treasurer Melissa Desravines ( The notice of cancellation must be received no later than April 2, 2021 at 11:59PM EST.  No refunds will be given for cancellations emailed after that date and time.  

Refunds will be processed after June 6, 2021 and will be mailed by check after the close of the conference.  There will be no refunds approved for any reason 30 days after the conference has closed.  If you are experiencing technical issues during the conference, please follow the guidelines for technical support below.

If I cannot attend, can another teen or mother take my place?
If you have registered but are unable to attend, you may substitute another member from your chapter at no additional charge if completed by April 30th at 11:59PM (EST).  Please send written notification of your substitution to All monetary transactions must be between the two mothers and will not be facilitated through the registration site or by the Eastern Region.

When is the last day to register?
Registration is open until April 15th at 11:59PM EST. 

How will I access the sessions on June 3-6th?
The week of June 3rd, an email will be sent to have you sign in and create a password.  For a teen registration, it will be sent to the teen email address entered at registration. Starting June 3rd, you will be able to view general sessions and your selected workshops.  if you have any issues starting June 3rd, email or 443-303-2804.

When will my teen receive the conference materials?
All conference materials will be shipped to the attendee before the beginning of the conference.  However, please be patient as there may be mail delivery delays beyond our control.

How to Login and Technical Support 6/3-6/6/21

For Sign In Support, please send an email to

What is my login info?
You will need to first login to the conference site by going to the Enter Virtual Conference page and using the email entered at registration and the password created. A Teen or Graduating Senior will need to login with their email address. Please refer to your confirmation email to see the teen email address entered. If you registered in March, click Forgot Password to create one.

Forgot Password?  Please click here to reset your password. An email will be sent to you- if it does not come through right away, please check your junk folders.

How do I access the sessions?
You should have received a confirmation email with detailed instructions. After signing in from the Virtual Conference page,  select the session you would like to view. Click on any session title and access the “View Session” button.  Simply click on the correct day, and click on View Session towards the right.  You will be able to access 30 minutes in advance of the start time each day.  The Conference is viewed best from a PC or Mac.

Will I receive 1 in 4 credit for the conference?
In order to receive credit, you must be logged into each Plenary Session and workshops. Attendance will be taken.  If you have questions about 1 in 4 credit, please email Regional Secretary Ily Houston,

I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?
If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off.  

The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser. 

If you continue to have technical issues send an email to

The slides are not loading; I can’t see the slides, other technical issues.
Please ensure you meet hardware, software and bandwidth requirements well in advance Step 1: Browser Tests

Please take the following browser test:

Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.

Minimum System Requirements:

2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) Minimum Browser Requirements:  

Browser must support HTML-5. To detect your browser version, run  

Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14  or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11 IP Addresses and Ports to Allow for HTML5: port 80, 443 (web and audio) port 80, 443 (web and audio) ports 80, 443 (web and audio) ports 80, 443 (web and audio) ports 80, 443 (web and audio)

Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers  so you can hear the presenters.

Need Further Technical Assistance? Please send an email to