Below are FAQs for Registration and Conference Technical Support

What is included with the price of Mother registration?

Registration costs $110 for Active Mothers, $90 for Life Members, and $110 for Associates, and includes general sessions, the Town Hall, a souvenir, and workshop attendance for up to three workshops on Friday and Saturday.  The Friday Night Mother event is a separate fee.

What is included with the price of Teen and Middle School registration?
Registration for Teens and Middle School is $75 and includes general sessions, workshop attendance, and a souvenir.

How many workshops can Mothers attend?
Three rounds of workshops will be offered during which you may select one of your choosing.  If after registering you change your mind, you may modify your registration or send an email to support@viprllc.com with your name and the workshop you would like to change to.

How will I receive 1 in 4 credit?
Members must attend the opening session and a minimum of 2 workshops.  In order to track your attendance, you must sign in to the virtual platform and click the session you registered for and attend.

Can I pay by chapter check? 
No, all registrations must be paid by credit card.  If your chapter would normally cover your registration, you will need to present the registration confirmation invoice and seek reimbursement.

What is the Refund Policy?
We understand that circumstances change and you may not be able to attend, however, there are no refunds. . Per the Financial Handbook, do not use the charge-back feature in PayPal; doing so will subject you to additional fees and restrict future credit card use. 

If I cannot attend, can another mother take my place?
Yes, substitutions will be accepted until November 14, 2021 by emailing support@viprllc.com.  All monetary transactions must be between the two mothers. After November 14th, substitutions will not be accepted. Any requests received after November 7th are not guaranteed to have the souvenir gift delivered prior to the event.

When is the last day to register?
Registration is open until October 24, 2021 at 11:59pm EST or when it sells out, whichever comes first.

How do I change the workshop selections made during registration?
No later than November 14th, send an email to support@viprllc.com and advise your name, chapater, and the workshop you would like to change to.

How will I access the sessions on November 19-20th?
The week of the Workday, an email will be sent to have you sign in and create a password.  On November 19-20th, you will be able to view general sessions and your selected workshops.
 

Can I register for a cluster that I am not a part of?
Yes, but first you must seek permission from the Regional Director to ensure there is space. If you are not able to attend your cluster on the designated date, email Regional Director Melinda Alexis-Hayes at jjeasternrdmelinda@gmailcom and copy support@viprllc.com so that once permission is granted, your chapter can be added to the chapter list for the event.
 
Our chapter would like to place an ad in the Cluster Souvenir Journal. How can we do this?
During the registration process, you may select Souvenir Journal and select the ad size. The deadline to receive payment and camera ready art is October 15, 2021. Payment may be by Chapter Check, Corporate Check or Credit Card. Ad placement is first come, first served.  To upload your ad, you must go to upload at the time of registration.
 
Can my teen compete in the Virtual Oratorical Competition?
Yes, please complete and send in the Oratorical Competition Form by the Cluster specific deadline and note that the teen must be 13 by the date of cluster to participate. You may also register them online during registration.  All participants must be registered. For more details, go to the Oratorical Competition page.
 

Need help signing in? Send an email to support@viprllc.com

What is my login info?
You will need to first login to the meeting site by going to the Sign In page and using the email entered at registration. You then will need to click "create a password".  An email will be sent to create your password.  Come back to the site and enter the email address and password.  The system will only recognize the email address of registered attendees.

Create Password  Please click here to reset your password. An email will be sent to you- if it does not come through right away, please check your junk folders.  To not have a delay in joining the meeting, please set your password as soon as possible.

How do I access the sessions?
You should have received a confirmation email with detailed instructions that confirms the email address that you need to use to register. After creating your password on the Sign In page, you will then have access to the virtual sessions starting Ocotber 29th.  

From there, select the session you would like to view by clicking the View Session button towards the right.

I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?
If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off.  

The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser. 

The slides are not loading; I can’t see the slides, other technical issues.

Please ensure you meet hardware, software and bandwidth requirements well in advance Step 1: Browser Tests

Please take the following browser test: https://zoom.us/test

Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.

Minimum System Requirements:

2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) Minimum Browser Requirements:  

Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/  

Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14  or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11 IP Addresses and Ports to Allow for HTML5:   72.32.161.112 port 80, 443 (web and audio) 72.32.200.104 port 80, 443 (web and audio) 72.32.221.65 ports 80, 443 (web and audio) 72.32.221.66 ports 80, 443 (web and audio) 67.203.7.114 ports 80, 443 (web and audio)

Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers  so you can hear the presenters.

For an optimal experience, connect your device with a HDMI cord to your TV.  We also suggest not using your smartphone, but a dedicated computer to join.

Need Further Technical Assistance? Please send an email to support@viprllc.com