Registration and Event Questions

What is included with the price of registration?
Registration costs $200 for (7th-11th grade) and $250 for Chaperones, Lead Teen Sponsors, Mothers in need of 1 in 4, and Graduating Seniors, and includes the general sessions, workshops, curated gift boxes, and t-shirt.  Additionally, Graduating Seniors are included in the Senior Teen Bio publication.

How many workshops can I attend?
For mothers, two rounds of workshops will be offered during which you may select one of your choosing.  If after registering you change your mind, send an email to support@viprllc.com with your name and the workshop you would like to change to.  All modifications must be made no later than May 1st at 11:59 PM EST.

Can I pay by chapter check? 
Payment is by credit card only.  Conference Journal Ads may be paid by chapter check or credit card.  Chapter checks for Conference Journal Ads are due to RT Tammie MacFarland no later than May 1, 2021. Chapter or Corporate Checks not received by May 1, 2021 will result in the ad not being placed.

How will I receive 1 in 4 credit?
In order to receive 1 in 4 credit, members must  attend all Plenary sessions and mother workshops.  In order to ensure that your attendance is captured by the platform, you must:

1.  Sign in to the virtual platform

2.  Click the session you registered for -- Your participation will be automatically time-stamped through the platform's technology.

3.  Attend the entire session.

Please make sure you have access to a secure internet connection (or hotspot) before you log on for the sessions and workshops.  There will be no 1 in 4 credit given if you do not complete steps 1 through 3. It is your responsibility to ensure you have access to reliable internet service.

What is the refund policy?
ALL CANCELLATIONS ARE SUBJECT TO A $100 CANCELLATION FEE.  If you are seeking a refund, email the notice of cancellation to support@viprllc.com and copy Regional Treasurer Tammie McFarland (rtmcfarlandser@gmail.com). The notice of cancellation must be received no later than May 1, 2021 at 11:59PM EST.  No refunds will be given for cancellations emailed after that date and time.  

Refunds will be processed after May 1, 2021 and will be mailed by check after the close of the conference.  There will be no refunds approved for any reason 30 days after the conference has closed.  If you are experiencing technical issues during the conference, please follow the guidelines for technical support below.

If I cannot attend, can another teen or mother take my place?
If you have registered but are unable to attend, you may substitute another member from your chapter at no additional charge if completed by May 1st at 11:59PM (EST).  Please send written notification of your substitution to support@viprllc.com. All monetary transactions must be between the two mothers and will not be facilitated through the registration site or by the Southeastern Region.

When is the last day to register?
Registration is open until April 15th at 11:59PM EST.  Late Registration starts April 16th - 30th and will be an additional $50.

How will I access the sessions on June 23-25th?
The week of June 23rd, an email will be sent to have you sign in and create a password.  For a teen registration, it will be sent to the teen email address entered at registration. Starting June 23rd, you will be able to view general sessions and your selected workshops.  if you have any issues starting June 23rd, email support@viprllc.com or 443-303-2804.

When will my teen receive the conference materials?
All conference materials will be shipped to the LTA or designated chapter contact before TLC begins.  Chapters will develop their own distribution strategies to ensure everyone receives the materials before the beginning of the conference.  Please contact your chapter president or LTA for details on said distribution strategy.

How to Login and Technical Support 6/23-6/25/21

For Sign In Support, please send an email to support@viprllc.com.

What is my login info?
You will need to first login to the conference site by going to the Enter Virtual Conference page and using the email entered at registration and the password created. A Teen or Graduating Senior will need to login with their email address. Please refer to your confirmation email to see the teen email address entered. If you registered in March, click Forgot Password to create one.

Forgot Password?  Please click here to reset your password. An email will be sent to you- if it does not come through right away, please check your junk folders.

How do I access the sessions?
You should have received a confirmation email with detailed instructions. After signing in from the Virtual Conference page,  select the session you would like to view. Click on any session title and access the “View Session” button.  Simply click on the correct day, and click on View Session towards the right.  You will be able to access 30 minutes in advance of the start time each day.  The Conference is viewed best from a PC or Mac.

Will I receive 1 in 4 credit for the conference?
In order to receive credit, you must be logged into each Plenary Session and workshops. Attendance will be taken.  If you have questions about 1 in 4 credit, please email Regional Secretary Ily Houston, jjeasternrsily@gmail.com.

I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?
If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off.  

The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser. 

If you continue to have technical issues send an email to support@viprllc.com.

The slides are not loading; I can’t see the slides, other technical issues.
Please ensure you meet hardware, software and bandwidth requirements well in advance Step 1: Browser Tests

Please take the following browser test: https://zoom.us/test

Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.

Minimum System Requirements:

2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) Minimum Browser Requirements:  

Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/  

Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14  or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11 IP Addresses and Ports to Allow for HTML5:   72.32.161.112 port 80, 443 (web and audio) 72.32.200.104 port 80, 443 (web and audio) 72.32.221.65 ports 80, 443 (web and audio) 72.32.221.66 ports 80, 443 (web and audio) 67.203.7.114 ports 80, 443 (web and audio)

Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers  so you can hear the presenters.

Need Further Technical Assistance? Please send an email to support@viprllc.com