Need help signing in? Send an email to firstname.lastname@example.org
What is my login info?
You will need to first login to the meeting site by going to the Sign In page and using the email entered at registration. You then will need to click "create a password". An email will be sent to create your password. Come back to the site and enter the email address and password. The system will only recognize the email address of registered attendees.
Create Password Please click here to reset your password. An email will be sent to you- if it does not come through right away, please check your junk folders. To not have a delay in joining the meeting, please set your password as soon as possible.
How do I access the sessions?
You should have received a confirmation email with detailed instructions that confirms the email address that you need to use to register. After creating your password on the Sign In page, you will then have access to the virtual sessions starting November 20th.
From there, select the session you would like to view by clicking the View Session button towards the right.
Will I receive 1 in 4 Credit?
You must attend a minimum of 2 of the afternoon workshops and the Opening Session to receive credit for the 1 in 4 requirement. Do not share a screen or attempt to use an email other than the one you used to register for the Area Workday. You must follow the instructions to sign in and click View Session to register your attendance.
What is the Refund Policy?
We understand that circumstances change and you may not be able to attend, however, there are no refunds. . Per the Financial Handbook, do not use the charge-back feature in PayPal; doing so will subject you to additional fees and restrict future credit card use.
If I cannot attend, can another mother take my place?
Yes, substitutions will be accepted until November 10, 2020 by emailing email@example.com. All monetary transactions must be between the two mothers. After November 10th, substitutions will not be accepted.
I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?
If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off.
The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser.
The slides are not loading; I can’t see the slides, other technical issues.
Please ensure you meet hardware, software and bandwidth requirements well in advance Step 1: Browser Tests
Please take the following browser test: https://zoom.us/test
Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.
Minimum System Requirements:
2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) Minimum Browser Requirements:
Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/
Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14 or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11 IP Addresses and Ports to Allow for HTML5: 184.108.40.206 port 80, 443 (web and audio) 220.127.116.11 port 80, 443 (web and audio) 18.104.22.168 ports 80, 443 (web and audio) 22.214.171.124 ports 80, 443 (web and audio) 126.96.36.199 ports 80, 443 (web and audio)
Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.
For an optimal experience, connect your device with a HDMI cord to your TV. We also suggest not using your smartphone, but a dedicated computer to join.
Need Further Technical Assistance? Please send an email to firstname.lastname@example.org